By using the Vitrine app or website, you agree to these terms. If you do not agree, please do not use the service. These terms cover the consumer service; retailers using Vitrine Pro accept additional terms at sign-up.
Vitrine helps you discover which products may be in stock at physical stores near you, reserve some of them, and share sightings with the community. Vitrine is a discovery tool — it is not the seller of the products shown.
Stock information comes from retailers, automated catalogue matching, and community sightings. It is provided for guidance only and may be incomplete or out of date. Each item shows a confidence level. We do not guarantee that a product is actually available, priced as shown, or carried by a store. When it matters, contact the store before travelling.
You are responsible for keeping your login credentials secure and for activity under your account. You must provide accurate information and be at least 16 years old. You can delete your account at any time from Profile → Delete account.
You agree not to: submit false or offensive content, scrape or bulk-extract our data, attempt to disrupt or reverse-engineer the service, impersonate others, or use Vitrine for any unlawful purpose. We may remove content and suspend accounts that breach these rules.
When you submit a sighting, review, photo, or other content, you grant Vitrine a non-exclusive, worldwide licence to host and display it within the service to improve data quality for all users. You confirm you have the right to share what you submit. Contributions are shown without your name.
Some retailers let you reserve products, occasionally with an upfront payment processed by Stripe. A reservation is a request that the retailer may confirm or decline. Where you pay upfront, refunds follow the conditions shown at the time of reservation. Vitrine may charge a small service fee, disclosed before you pay. The sale itself is a contract between you and the retailer.
We work to keep Vitrine available and reliable but provide it "as is", without warranty of uninterrupted or error-free operation. We may change, suspend, or discontinue features.
To the extent permitted by law, Vitrine is not liable for indirect or consequential losses, nor for losses arising from reliance on stock information, a wasted trip, or a transaction with a retailer. Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights.
These terms are governed by French law, without prejudice to mandatory consumer-protection rules of your country of residence.
Questions about these terms: contact@vitrineguide.com.
This document is provided in good faith and should be reviewed by qualified counsel before public launch.