This is the fastest route and it works on the phone app and on the website. Deletion is confirmed by email, so nobody can delete your account by picking up your unlocked phone.
Write to contact@vitrineguide.com from the address you registered with, asking for your account to be deleted. We action it within 30 days, and normally within a few days.
Your account and sign-in credentials, your email address, your display name, your shopping lists and their items, your reservations and bookings, your saved shops and addresses, your scanned receipts, your notifications and your messages.
Copies held in routine encrypted backups disappear as those backups are rotated.
Your public community contributions — product sightings, corrections, reviews and opening-hours reports — are not deleted. They are unlinked from you, so nothing identifies you any more, and the map other people rely on stays accurate. This is the only part of your data that outlives your account, and it carries no personal data once unlinked.
Where the law requires us to keep a record, we keep that record and nothing more: invoices, for example, must be kept for ten years (article L123-22 of the French Commercial Code). That applies to paid Pro subscriptions, not to a consumer account.
An account that owns or administers a shop cannot be deleted in one step, because deleting it would take a shop's data with it and leave the people who work there without access. Transfer or remove your shops first, or write to us and we will do it with you.
See also our Privacy policy and the Legal notice.